Shipping Information

Shipping Information

We aim to ship all orders received before 2.00 pm on the same day, however, during busy periods deliveries may be despatched on the next working day. 

All orders to mainland UK over £50 + VAT will qualify for free standard delivery. 

shiping-content

UK Mainland:

Delivery Services Explained

  • Hermes - this is a 2-5 day service, however, usually delievred within 2 working days if orders are received before 2.00 p.m.   
  • DPD/FedEx – This service is used for UK Next Day deliveries.  Full online tracking is available along with delivery estimates via Text Message (a valid UK mobile phone number will need to be supplied for this facility) and email with tracking will be supplied by the provider. 
  • Royal Mail – We may use Royal Mail services in certain circumstances.

Delivery Costs Explained

All orders to mainland UK over £50 + VAT will qualify for free standard delivery. 

All orders over £75 + VAT will qualify for free next day delivery.

For orders under £50 + VAT, choose from the following:

  • Hermes - £2.95 + VAT 
  • DPD/FedEx - £6.50 + VAT

For orders between £50 + VAT and £75 + VAT, choose from the following:

  • FREE - Standard delivery - 2-5 day service
  • £2.95 - Next Day delivery

Extended Postcodes:

AreaPostcodesStandard Cost exc. VATFree of Charge Threshold exc. VAT
Northern IrelandBT£14£300
Scottish IslandsHS1-9, IV40-51, IV55-56, 
KA27-28, KW15-17, PA20-78,
PA41-49, PH42-44, ZE
£14£300
Scottish HighlandsAB30-56, HS1-HS9, FK17-21, 
IV1-39, IV52-54, IV63, KW1-14, 
PA21-40, PH18-41, PH45-50
£14£300
Channel IslesGY1-10, JE£18£350
Isle Of ManIM1-99£25£400
Scilly IslesTR£18£350
Republic Of Ireland£14£300
Isle Of Wight PO30-41£14£300

.

Despatch Times

  • Orders are only despatched Monday to Friday.
  • Orders placed before 14:00 (Monday to Thursday) will be sent out that same day provided they are paid for in full and should be delivered the next working day between (09:00-17:00).  
  • Any orders placed after 14:00 (Monday to Thursday) will only be sent out the following despatch day.
  • Orders placed after 12:00 on Friday will be sent out the following Monday (excluding Bank Holidays).

Terms and conditions

Any customers from the Republic of Ireland who place an order will incur a Tax and Duty charge that is required to be paid at customs.

Saturday delivery is not guaranteed without a substantial premium.

We use Hermes, Royal Mail, and DPD as our courier service.

Please note: delivery times quoted are estimates only and time shall not be of the essence of the contract and all risk in the products shall pass to the customer or its appointed agent at the time of deliver.

We do not have a minimum spend but for orders under £50, a charge of £6.50 (excluding VAT) will be added to your order total. If your order totals over £50, your delivery will be free of charge. We are happy to discuss the costs of guaranteed Saturday deliveries on an individual basis.

Delays in delivery cannot be the responsibility of Louella Belle as they may occur due to circumstances beyond our control. Postage will be charged on all packages to a maximum rate of £6.50 plus VAT for orders in mainland Britain, we reserve the right to increase postage costs to certain postcodes to cover our own costs of service.