Terms and Conditions

Any customers from the Republic of Ireland or within Europe are required to pay VAT and/or customs charges if applicable to products purchased. These charges must be paid prior to despatch and the Customer Care team will be in touch to confirm this total payable once the order has been placed. 

Saturday delivery is not guaranteed without a substantial premium. We are happy to discuss the costs of guaranteed Saturday deliveries on an individual basis. 

Our couriers include Hermes, DPD, FedEx and Royal Mail. 

Please note that delivery times quoted are estimates only and time shall not be of the essence of the contract and all risk in the products shall pass to the customer or its appointed agent at the time of delivery. 

Delays in delivery cannot be the responsibility of Louella Belle as they may occur due to circumstances beyond our control. We reserve the right to increase postage costs to certain postcodes to cover our own costs of service. 

Prices 

All prices quoted are exclusive of VAT. We reserve the right to alter prices & terms & conditions without notice. 

Payment 

Payment is due with order, unless a credit account has been opened. Terms are strictly 30 days for account customers. All new orders from new or non account. customers must be paid by cash, cheque or credit card prior to successfully setting up a credit account. Cheques should be made payable to Louella Belle Limited. There will be a £10.00 surcharge for processing returned cheques. We accept Visa, Mastercard, Amex, Delta, Switch and Solo. We do not store credit card details nor do we share customer details with any 3rd parties. 

Claims 

Claims for loss or damage to goods in transit must be made in writing to the Company within 3 days. Louella Belle Limited cannot be held responsible for any losses sustained through delays in transit. 

Returned goods 

Goods are not offered on a 'sale or return' basis. Goods that have been ordered in error will be accepted for return if the Company is notified within 7 days in writing and the goods arrive back at our premises in perfect condition. A 15% handling charge will be applied for all such transactions. 

Ownership 

Legal ownership of goods, supplied by Louella Belle Limited does not pass to the purchaser until full payment of all outstanding monies in respect of such goods is paid.