FAQ

Delivery and courier service 

We always aim to dispatch goods on the same day that they are ordered if the order is received before 2.00 pm, however, during busy periods deliveries may take up to 5 working days. Delays in delivery cannot be the responsibility of Louella Belle as they may occur due to circumstances beyond our control. Postage will be charged on all packages to a maximum rate of £6.50 plus VAT for orders in mainland Britain, we reserve the right to increase postage costs to certain postcodes to cover our own costs of service. 

Saturday delivery is not guaranteed without a substantial premium. 

We use interlink express as our courier service. 

Please note: delivery times quoted are estimates only and time shall not be of the essence of the contract and all risk in the products shall pass to the customer or its appointed agent at the time of deliver. 

How long will my order take? 

Our terms and conditions state orders can take upto five working days however this is more for busy periods we normally try to dispatch orders within 24-48 hours 

Why do you need to see a copy of my beauty qualifications? 

Return, Refund and Cancellation Policy 

We are confident you will be 100% delighted with all purchases on louellabelle.co.uk. Goods are not offered on a 'sale or return' basis. Louella Belle reserves the right to decline the return of any items purchased should they not meet the conditions stated hereafter. Should any items be received in error, these shall be accepted providing that the company is notified within 7 days and that the goods arrive back to company premises in perfect condition. Please contact [email protected]. or call 0333 000 2100 and we will give you a unique reference code, which must be included on the outside of your parcel in order for the return to be accepted. 
 
If goods received are faulty, please contact us on 0333 000 2100 and we will arrange for the goods to be collected. 

We pride ourselves on a fast turnaround with our orders so that you receive your goods as quickly as possible. If you wish to cancel your order, you must do so on the same day as you placed your order. In some instances your order may have already been dispatched, in which case we will need to process this as a return. If you do wish to cancel your order, please contact us on 0333 000 2100 and we will endeavour to cancel this if possible