Returns And Exchanges

Return, Refund and Cancellation Policy

To return an item please visit the My Orders section on your Louella Belle account and follow the steps below to start your returns process;

  1. Select order
  2. Click Return
  3. Select the item’s you are returning and the reason you’re returning them to us
  4. Our Customer Service team will then need to approve your return and will be in contact to confirm the next steps

We are confident you will be 100% delighted with all purchases on, however, customers reserve the right to return within 14 days of receiving their goods. Goods are not offered on a 'sale or return' basis. Louella Belle reserves the right to decline the return of any items purchased should they not meet the conditions stated hereafter. Should any items be received in error, these shall be accepted providing that the company is notified within 7 days and that the goods arrive back to company premises in perfect condition. Please contact or call 0333 000 2100 and we will give you a unique reference code, which must be included on the outside of your parcel in order for the return to be accepted.

If goods received are faulty, please contact us on 0333 000 2100 and we will arrange for the goods to be collected.

We pride ourselves on a fast turnaround with our orders so that you receive your goods as quickly as possible. If you wish to cancel your order, you must do so on the same day as you placed your order. In some instances your order may have already been dispatched, in which case we will need to process this as a return. If you do wish to cancel your order, please contact us on 0333 000 2100 and we will endeavour to cancel this if possible.