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Education FAQs

Q. I’ve booked my training course online, what happens now?

A. You will receive a courtesy call from the Education Coordinator to check all of the details with you followed by a confirmation letter, a copy of the booking form, Terms and Conditions and an invoice.

Q. What is your cancellation policy on training courses?

A. If you need to cancel a confirmed booking you must contact us in writing. It is recommended you use recorded delivery, ensuring you keep the proof of postage. Should you cancel your confirmed booking, then the following cancellation charge will apply - 14 days or less will result in 100% loss of the total cost. Louella Belle reserve the right to cancel or change a booked date or venue and/or by giving 14 days notice of termination, except in the case of emergencies, when we reserve the right to give less notice. No refund will be given for non-attendance of a course, nor will it be transferred to an alternative date. We cannot be held responsible for costs or loss of earnings due to course cancellations.

Q. What is the maximum number of students per class?

A. Eight students.

Q. When will I receive my certificate after training?

A. Approximately two weeks after the course completion.

Q. Do I need specific products and kit to attend?

A. Each course has individual requirements in terms of the products you need to bring, this information is contained on the specific course pages. Attendees are responsible for providing the correct product, tools and equipment required for the course. All electrical items are to be fully operational and, if not new, should have been regularly maintained to keep them in good working order.

Q. Will I receive guidance after my training?

A. As a valued Louella Belle customer, our team will be on hand to talk you through any product enquiries you might have. Your individual Educator will also be able to provide follow-up support on any more in-depth questions you might have regarding your training.

Q. What is the health and safety policy of the venues?

A. You will be informed about health and safety arrangements for the venue at the beginning of your course. Breaches of health and safety may result in you being asked to leave the course. It is your responsibility to report any and all accidents to your Educator during your course and to then complete an entry in the accident book. All health and safety policies and procedures must be adhered to at all times. Louella Belle takes no responsibilities for any valuables or possessions that go missing within the building or at any location which we are running courses. It is the responsibility of the student to ensure that they are booked onto the correct course for their abilities. Failure to do this will result in a loss of booking fee. Students must be at the course location 15 minutes prior to the commencement of the course times set out in the course confirmation.

Q. Do I need to wear any specific clothing to the training course?

A. You will need to arrange your own model(s) if this is required for all or part of your course. It is also likely you will be performing a number of application techniques on other students attending the course. Unless specified otherwise you and/or your model should have natural nails in reasonable condition, which are free from any traces of artificial enhancements, wraps and polish. It is essential you are dressed appropriately for all courses and you are required to wear comfortable professional / smart clothing. Tunics or black trousers and a black t-shirt are ideal. Hair should be tied away from the face.

Q. What happens if I do not pass the course?

A. If the Educator considers that more work is required to meet the required standards you may be referred. You will be given constructive feedback on why this may be and the opportunity to complete the course again, however a fee may apply.

Q. Can I attend training if I have a disability?

A. Louella Belle Ltd actively promotes an equal opportunity policy for all people to enter into all aspects of the training. It is the responsibility of the student to notify us with details of any special requirements, such as hearing, learning or physical impairments, at the time of booking.

Q. Do you offer one-on-one training or in-salon training?

A. We certainly do! This can be arranged by calling Head Office on 0844 800 9396 or dropping us an email to info@louellabelle.co.uk and a member of our team will get in touch to find out your individual needs.

Terms and Conditions:
Louella Belle Ltd reserves the right to amend course content, materials and educators without prior notice. All training literature supplied by Louella Belle Ltd must not be copied or used in any way. All materials are copyright to the company and MUST NOT be reproduced in any form.

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